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Month August 2010

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The UX Canon: Essential Reading for the User Experience Designer

For some time I had been slowly acquiring books, reviewing books, and recommending books to colleagues who were interested in “getting into” interaction design, user experience design, information architecture or usability. This eventually led to me cataloging my list of what I consider the best books in the field. With help from my friend Dave Malouf (co-founder of the IxDA and Professor of Interaction Design at SCAD), we edited this list of my canon, and now I want to share this list with you. If you have a question about a particular book, feel free to email me.

Next steps, besides slowly acquiring and reviewing more books, is to begin further classification of books. Until that can happen, this is my UX library. If I don’t own it or haven’t read it, it’s definitely not on this list. At the same time, there are books that I own that aren’t included because I thought they sucked for one reason or another. The fourth option is that I have it, have read it, liked it, but simply forgot to include it. So if you ask “Why haven’t you included X, Y, or Z – it’s one of those reasons.”


The Big UX Picture

The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity by Alan Cooper

Emotional Design: Why We Love (Or Hate) Everyday Things by Donald A. Norman

Leonardo’s Laptop: Human Needs and the New Computing Technologies by Ben Shneiderman


Core: Required Readings in User Experience Design

About Face 3: The Essentials of Interaction Design by Alan Cooper , Robert Reimann, David Cronin

Information Architecture for the World Wide Web: Designing Large-Scale Web Sites by Louis Rosenfeld, Peter Morville

Designing Interactions by Bill Moggridge

Designing the User Interface by Ben Shneiderman


Introductions to UX

The Elements of User Experience: User-Centered Design for the Web by Jesse James Garrett

A Project Guide to UX: For user experience designers in the field or in the making by Russ Unger and Carolyn Chandler

Sketching User Experiences: Getting the Design Right and the Right Design by Bill Buxton

Designing for Interaction: Creating Smart Applications and Clever Devices by Dan Saffer

Thoughts on Interaction Design by Jon Kolko

Thoughtful Interaction Design: A Design Perspective on Information Technology by Jonas Löwgren , Erik Stolterman

Designing the Obvious: A Common Sense Approach to Web Application Design by Robert Hoekman Jr.

Information Architecture: Blueprints for the Web by Christina Wodtke

The Electronic Design Studio: Architectural Education in the Computer Era by Malcolm McCullough

Digital Ground: Architecture, Pervasive Computing, and Environmental Knowing by Malcolm McCullough


Practice, Methods and Tactics in UX

Communicating Design: Developing Web Site Documentation for Design and Planning by Dan Brown

The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web by Steve Mulder , Ziv Yaar

Design Research: Methods and Perspectives by Brenda Laurel and Peter Lunenfeld

Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design by Karen Holtzblat, Jessamyn Burns Wendell, Shelley Wood

Contextual Design : A Customer-Centered Approach to Systems Designs by Hugh Beyer, Karen Holtzblatt

Observing the User Experience: A Practitioner’s Guide to User Research by Mike Kuniavsky

User and Task Analysis for Interface Design by JoAnn T. Hackos, Ph.D , Janice C. Redish

The Persona Lifecycle : Keeping People in Mind Throughout Product Design by John Pruitt , Tamara Adlin

Context and Consciousness: Activity Theory and Human-Computer Interaction by Bonnie A. Nardi

Design Research: Methods and Perspectives by Brenda Laurel (Editor), Peter Lunenfeld

Mental Models: Aligning Design Strategy with Human Behavior by Indy Young

Card Sorting: Design Usable Categories by Donna Spencer

Prototyping: A Practitioners Guide to Prototyping by Todd Zaki Warfel

Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces by Carolyn Snyder

Ambient Findability: What We Find Changes Who We Become by Peter Morville

Designing Interfaces: Patterns for Effective Interaction Design by Jenifer Tidwell

Designing Social Interfaces: Principles, Patterns and Practices for Improving the User Experience by Christian Crumlish and Erin Malone

Search Patterns: Design for Discovery by Peter Morville

Modular Web Design: Creating Reusable Components for User Experience Design and Documentation by Nathan Curtis

Web Form Design by Luke Wroblewski

Web Standards Solutions: The Markup and Style Handbook by Dan Cederholm

Designing with Web Standards by Jeffrey Zeldman

User-Centered Website Development: A Human-Computer Interaction Approach by Daniel D. McCracken , Rosalee J. Wolfe , Jared M. Spool


Usability

Don’t Make Me Think: A common sense approach to web usability by Steve Krug

Human Factors in Information Systems: The Relationship Between User Interface Design and Human Performance by Jane M. Carey (Editor)

Web Usability: A User-Centered Design Approach by Jonathan Lazar

Research-Based Web Design & Usability Guidelines by Sanjay J. Koyani , Robert W. Bailey , Janice R. Nall

Usability for the Web: Designing Web Sites that Work by Tom Brinck , Darren Gergle , Scott D. Wood

Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests by Jeffrey Rubin

A Practical Guide to Usability Testing by Joseph S. Dumas , Janice C. Redish

Prioritizing Web Usability by Jakob Nielsen , Hoa Loranger

Designing Web Usability : The Practice of Simplicity by Jakob Nielsen

Site-Seeing: A Visual Approach to Web Usability by Luke Wroblewski

Web Site Usability (Interactive Technologies) by Jared Spool , Tara Scanlon , Carolyn Snyder , Terri DeAngelo


Visual Thinking & Info Viz

The Visual Display of Quantitative Information, 2nd edition by Edward R. Tufte

Beautiful Evidence by Edward R. Tufte

Envisioning Information by Edward R. Tufte

Visual Explanations: Images and Quantities, Evidence and Narrative by Edward R. Tufte

Information Design by Robert Jacobson (Editor)

Information Graphics: Innovative Solutions in Contemporary Design by Peter Wildbur , Michael Burke

Visual Function: An Introduction to Information Design by Paul Mijksenaar


Communities of Care – Strategic Social Interaction Design in the Healthcare

Strategic Social Interaction Design in the Health & Wellness Industry

Strategic Social Interaction Design in the Healthcare

Details:

Date: Thursday, March 25, 2010
Time: 6:00PM – 8:00PM (Social time from 6:00-6:30PM)
Location: Baiada Center for Entrepreneurship
Drexel University
3225 Arch Street, Philadelphia, PA 19104
Google Map: http://bit.ly/9kvEPP

Register: http://phillychi2010-3.eventbrite.com/

Description:

Social Interaction Design is not web design. It’s not interaction design. It’s about designing complex ecosystems that support conversation, collaboration, intimacy — in short, community. Problem is, many people – even in the IxD world – don’t understand what conversation is, or how to create engaging communities.

Many healthcare providers and startups are rushing to deliver on the promise of creating supportive online communities for people while simultaneously trumpeting personal health records and electronic health records at the same time creating potential privacy and trust issues.

To design Communities of Care, you must commit to writing a narrative of human behavior mediated through time and space. While great strides have been made over the last 40 years drawing on a rich history of Cybernetics and Human-Computer Interaction, those models of interaction are limited in explaining social and psychological modalities of social interaction in physical space and particularly in mediated online spaces which is becoming more the norm for collective and collaborative group social interactions in the healthcare industry.

Speakers

Amy Cueva

Amy Cueva is Founder, Chief Experience Officer, and Healthcare Principal at Mad*Pow, an experience design agency. She partners with clients like Google, Aetna, Fidelity, and Monster to create strong cross-channel digital strategies, first class user experiences, and streamlined internal processes. She has built Mad*Pow’s user-centered design methodology as the vehicle to synergize business goals, customer needs, and technology requirements.

She was selected as one of Mass High Tech’s Women to Watch in 2009 and grew Mad*Pow along her business partners, Will Powley, and Bradley Honeyman to be noted as one of Inc 500’s fastest growing privately held companies in 2009. She is the secretary and one of the charter members of the NH UPA and is speaking at the 2010 IA Summit in Phoenix, AZ and the 2010 International UPA Conference in Munich, Germany.

Will Evans

aka @semanticwill, your host.

Presentation

Those Whispers of Coleridge

“Those Whispers just as you have fallen or falling asleep – what are they and whence?” – Samuel Taylor Coleridge

Okay, check it. Bad Meets Evil, Welcome 2 Hell. Yeah – required shit.

“Oh, I quite realize no one will read this, at least not in it’s entirety. I have resigned myself to this reality, and perhaps the motivation for posting so very little to gather in recent months. But once in a while it’s worth testing to the waters. Most expect of me writings of User Experience Design or Agile or some such bullshit. I watched “Gothic” this weekend about the ludlum and absynth inspired hallucinatory orgies engaged in by Lord Byron and the Shelleys – the motivation for M. Shelley writing Frankenstein and the phanstasmagoric horrors of a new zeitgeist powered by electricity and magick and I wonder how our new simulations brought about by a new gestalt will empregnate our worldview with such same horrors in this post-social-sharing-some-bullshit-photo world. We cannot yet know – but where are our Byrons? Where are our modern Shelleys? Should we just resign ourselves to the drivel of modern Emo Punk, Weiner Spectacle and illiterate post-new age ditritus that seems to accrete across the media landscape of 1000 poetry groups, and not a poet to be found? This media landscape punctuated by sound bites and flag-draped coffins? I really should drink more coffee” -will

Those Whispers I

Fate was a kinder, gentler bitch, then

repudiating old sorrows. laughter, rebuke. a cath-

arsis of interstices, fumblings, pitfall of

holding onto symbols-without-signs as though

you were an ear. tensing the un-

certain august daylight: a cement structure coursed by

time-lapse shadows where the mob reads

the image of its situation. what difference

is one more walker in the city?

—————————–Intermission————————–

“Looked at again and again half consciously by a mind thinking of something else, any object mixes itself so profoundly with the stuff of thought that it loses its actual form and recomposes itself a little differently in an ideal shape which haunts the brain when we least expect it”.
– Virginia Wolf

Like all dynamic simulations, Virginia Woolf tells us here, memorabilia comes in four categories: 1) Those that stir nothing in the mind of the perceiver, 2) those stirring one-dimensional images that soon become boring, 3) those that generate unbearable meaningless noise and make the receiving mind unstable, 4) those, severely limited in number, that bring forth a chain reaction of fruitful thoughts that stream into the depths of memory until, if ever, its powers have dissipated by becoming an inalienable part of you.

—————————–End Intermission————————–

Those Whispers II

All the world’s a peep-show: store-front reflections—the

rush of pedestrian silhouettes, asphalt curbs, inter-

sections—dry goods hung

from awnings limned against the fractal

sky: these and other signs to be “in accord with the

time” accepting obstruction. 6am

faces out of the Penn Station window. something they are late for and

already rain, already abiding…

in the dark place where you take off the

covering. and the ingenuity of what it does not hide.

“1. That the borders of our mind are ever shifting, and that many minds can flow into one another, as it were, and create or reveal a single energy.
2. That the borders of our memories are as shifting, and that our memories are a part of one great memory, the memory of Nature herself.
3. That this great mind and great memory can be evoked by symbols.”

Well, so much for an exciting and fresh look at things. Work is work, a torrent of mind-numbing shit which suffices for life when one is what?

. . .

For that is one, and a paltry one at that, gift of love, to make even the greatest waste of time’s seam unbearable lightness, managable. But love and death should not be my topic this morning. Today, I believe that we are each at war with our fellows, each desperate to decant our shadows in the sun, each Richard IIIs: incapable of realizing our own beauty (whatever there may be of it) we set ourselves amongst the sheep and gorge ourselves, we ravish the herd, and for each bite through pristine white fleece, we hate ourselves. Today on the CNN, “Narcissism and nehilism.”

“…this vague & dream like world, without love, or heart, or passion, or sex, is the world I really care about, & I find interesting. For, though they are dreams to you, & and I can’t express them at all adequately, these things are perfectly real to me.”
- Virginia Woolf

Oh but there is relish in it. The scent of a musky lover, a woman lying in bed, the taste of the kill, ones own lips on a sweet other pair, their is relish there; but love is now a thing for paupers, the rich or even adequetly well off know only lust, and the bite that sates the hunger is the same that will leave you hungry again, only this time more . . . ravenous.

The near sexual peak and frenzy that accompanies the triumph of one man over another, a sweat and blood-stained boxer standing over the defeated contender, spoojing wildly at the roar of crowd and the sweet iron taste of another’s blood. It is like proving that you were meant for here, for this place, you birth was under a star. You were chosen. Chosen people can’t just wander in the desert, they must eat fresh meat and fuck, no? Taste the salt of blood and sex. Part the blood red sea and eat manna and kvetch.

But, then, what accounts for this? I write. If blood and sex and tears, and effort, then why so easy to write these words, mere sounds? No. More. My poet, artist, savant’s wife, sitting in the sun, and she would write (if she were a man, and that man was me):

“He’s leaving, I tremble;
I feel the precariousness of us
and I sense the looming silence.
Without audience
without a single pair of eyes trained on
my careful performance.

Words keep flowing from my mouth
can’t play dumb at all,
I write in this leather book,
knowing that it doesn’t matter anyway
that even when I lay everything bare
open these guts up to read the signs
there will be no interpreter.

Days turning to months, to years,
stretch from my feet
through rain, beating sun,
and I can’t help the bit of moisture
in my eyes
and I hope he’ll understand.”
- @semanticwill
We were chosen, chosen to fall into hoofed clammy dreams where there is no slumber nor rest, anxious nights of the pack nipping at your heals and by god they are there, and with one faltering step they’ll be on you, so Run Forrest, Run! Its getting dark out and you better run fast or you’ll be caught out here in the cold and dark desert night, and then you’ll never feel so lonely again.

The sun! Sunrise on a new day brings only relish, no nourishment. Light splayed across a beautiful face nothing but the distant memory of a love once inscribed in our being as the sun rose over Chelsea. So run. and don’t you ever believe that sweaty, heavy man out of the cadillac telling you you’ll be the next govenor, never believe that god, a little indian man appearing in your apartment with a pack of fanatics at his heels and you just fucking knew he was selling cigarettes in the West Village the afternoon before. Never believe that trusting smile or those cat like eyes. Fertive, lusting, needy little man.

And to hell with all that.

For my part I look into those eyes and say “yes,” and even when the bullet comes I say yes. And when I am insane and violent, I say yes. And what then, when that man comes out of his Mercedes S-class to tell me something, Fox News Punk, this may be an ode to your creator, and I will say yes. The clusterfuck of life may, without undue hesitation, be simplified by the most simple of words, down to a very crystalline fragment of my memory.

Petty curses come too easily from these lips, and too oft am I likely to complain and grumble. Too many hopes have been dashed on love’s shore, and too many thoughts wasted on my own desperate hopes.

Now is the time I either make my destiny with choice, or allow myself to float towards doom.
I promised to bind myself to something that I could not, in fact, catch; now I find I have only netted myself, and desperately I hope to cast of such shackles I hopes would ensnare another. Vain hopes, that have brought not but heartache, disappointment. I could sing such songs of love, but I choose rather not to, and to rather seek in my self the will to sing new songs, to capture my own intemperance and direct it where I may.

I have hurt many on this strange direction of mine, will hurt many more, and I am not ashamed. Such can be, and oft is, the price of freedom.

“For nowadays the world is lit by lightning! Blow out your candles . . . and so goodbye . . .”

We are all born into these marvelous bodies of ours, fantastic in their dimensions, their beauty, their sheer potential. And as children we slowly become aware of these daunting characteristics of our forms. We can love, hate, weep, dance, and shout with ecstacy. But somewhere along the line a piece, or two, slides off into murky depths, never to be seen again unless an echo should pierce our senses, an arrow of memory.

Once the first piece falls, their is no stopping the avalanche, and slowly those gorgeous manifestations of ourselves are depleted, the numerous layers of electric flesh fall away.

“He threshes you to make you naked.
He sifts you to free you from your husks.
He grinds you to whiteness.
He kneads you until you are pliant;
And then he assigns you to his sacred fire, that you may become sacred bread for God’s sacred feast.” – Kahlil Gibran, The Prophet

It is a stripping down process, perhaps due to our first realization of the beauty and measure of existence; once it is known it must die. So things fall away, and we are stripped down to the last breathing piece, a sad fetus of little worth, and those around us mock the fetus, or mourn for its brokenness, or simply state that he/she/it/we can’t handle the strain of living.

Its true.

We can’t.

Because living is dying, it is watching that which we hold so valuable slip away, never to be had again. It is seeing so many loves destroyed, stolen away, or diseased and foetid, rotting away.

I only hope that when I am left naked, stark raving mad, a rapidly fading shell of what could have been, there will be enough breath and coherent thought to curse this life, this god, this place, for taking away everything that mattered. When I am naked and purged of all earthly things, standing before judgement, I pray to be able to say “fuck you” and disappear, yet another echo, another arrow of memory, to trouble and mock what is left of those who knew me.

“To melt and be like a running brook that sings its melody to the night.
To know the pain of too much tenderness.
To be wounded by your own understanding of love;
And to bleed willingly and joyfully.”

Such are my thoughts on this fine morning. Take them for what they are.

My Madness: Integrated & Unabridged I-VI

I
Syntax, dear friend,
writhes as you did and do;
for to write is to choose at the cross-roads -
both true,
and untrue; and I doubt my love,
just as I desire
that your love bleed over my face,
set me aflame,
scorch my body with searing, woe and turbulence
so my mind might
being confined in penitence prison
I come to read the signs,
 
across your printed skin
and know itself to be a lexicon,
of outspoken sin.

II
Demons of syntax whom we immolate
but cannot hope to equal
those sysadmins who invent sim worlds in words
we listen
to outspoken sin/sys/sim
there are those
who think by dichotomous opposition
are wired only by the
circumstance of contradiction
I am not
that scorched turbulence of
instantiating wo/r/l/ds
which
resonate
resound
such that experience is
alive with random fragments seeking balance
fragments of me summoning
not unity but constant interaction
the reward of oppressive systems
which hold my imagination
by the throat and invent notions
of s/e/l/f
III
Set @flame
decentered decay
Ardent Urgent Urban
goto burn your quivering lip : a rose
is // de-con.structing * paX
Pass.ions
for Control /?/ Surveillance
or.but.and
Rendering Wireframes
to Burn all * into Ash the
Semiosphere : Signifying ’0′
n0t * mY jealous
Epitome [intimate.spaces.districts.meta]
& -

BlackBerry Shackles

IV
immensity of defensible spaces
is my own world’s * symbolic : perception
as with the tender ashes mixed
in lust’s * cold blue flame
(my own secret|my burning coal) is lastly
all baser passions.. the silk rose unfurls
into layers * into the night’s cruelty
awaiting Porphyria’s
imagined spaces [embraced]
un * founded * un
-merciful : in the guilt
of its Bonheur . . . the warm wet upon your
thigh * to * sigh
its ecstasy
out
*
of world on warmth . .
which if not in(her) communion
is * last reciprocity of : Cthulu
an image of symmetry
our lives’ borders
its territories in flesh
and weightless angelic : the emptiness
where heart’s joy penetrates
the (inner (sanctum)) the
*Iconostases*
the
(sanctuary space)
V
remaining emptiness
ever this : her glistening
breasts which in rich
aroma
favored * Setting @flame :
a star divines its spinning
within . . . hyperbolic as woven
in the mystic allegria
not more : our union with
the lilacs’ bleeding * of their inner ardor
which is unspoken
sin/syn/sim:
our
absent breath

this wreckage
of (self/iconic poetics), of
the scorched body’s burning desire
lightness to
dis * sapient urges
would manifest tame your,
imprison your,
to frame your voice :
control becomes axiomatic
re-visioning * suffering mimeticism
where the jubilant syntax
curls into silence,
in a pouring rain
mosaic : an intricate
trading of intimacy for attention
or skewed awareness of
|flesh|sim|flesh|
our own mirrored eyes
*
In
this world’s emoted reflection
VI
forming constants
* my *
Reflections
are for you the only
* evidence of my *
Fragmentation
my desires . . . my divine
rule : your heavens
*
your spheres are
in motion : to music’s trim cadence the
Integration
of a living firmament : as though no-one
(brilliant & scorching)
Sees these hot tears running down
your * mirror’s message . . .
yet letting the
Superpositioning
of the * roses
their dew ! : our accounts all
settled =! in my
Reduplication
Of sadness’ tearing favor
(with my tendency toward the hyperbolic) :
Juxtapositioning
your proud forests with my
complex hallucinatory images *
& obsessed lusting
for your entropic
enflamed lips.

Design Ethnography & Mood Maps


Over the last years I have noticed that many books and articles talk about the usefulness (or not) of personas, delving a little into the actual production and design of the persona as well as defending it’s usage. Very few explicitly define some of the activities that occur within the design research phase. It was Jared Spool that mentioned the real value of personas being the actual process of engaging with users and developing empathy towards their circumstances and experience interacting with a product.1 The following article grew out of a conversation with Nathan Curtis of Eight Shapes (author of “Modular Web Design“) when I offered to contribute what I called a “Mood Map” to the Unify Documentation System. Let’s start.

You can read the entire article on Johnny Holland.